Medical Services Specialist, Czech, Polish

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee all customer inquiries until successful resolution is achieved.

• Deliver product and disease state information, including both on-label and off-label information, in adherence to Standard Responses guidelines.

• Ensure exceptional customer service and prompt resolution of inquiries at the initial point of contact.

• Relay timely product information and specific offers to physicians, healthcare staff, and consumers through outbound tele-service.

• Assess and escalate calls as necessary.

• Address non-phone customer inquiries, which include emails and faxes.

• Adhere to industry regulations, particularly regarding adverse events and product quality processes.

• Handle assigned projects within designated timelines.

• Keep current with product, medical, disease, and industry knowledge.

• Gather relevant customer information and document interactions in the appropriate systems.

• Share insights on customer calls, issues, trends, programs, and solutions.

• Collaborate with team members to manage product, medical, and business challenges while exchanging best practices.

⛳️ Requirements

• Fluency in Czech and Polish at C1/C2 level is essential.

• Proficiency in the English language is required.

• Prior experience in a call center setting is preferred.

• Strong preference for candidates with experience delivering medical information and customer service to healthcare professionals via phone.

• Proven ability to utilize information technology, PCs, and databases effectively.

• Exceptional verbal, telephone communication, and written skills are necessary.

• Capability to multitask efficiently.

• Strong problem-solving and decision-making abilities.

• Good time management, interpersonal, and organizational skills are essential.

🏝️ Benefits

• 23 days of paid holiday each year.

• Replacement contract provided.

• EUR 1.50 daily work-from-home allowance.

• 100% remote work opportunity.

• Medical insurance scheme offered.

• Technical hardware will be supplied by us.

• Referral program available for earning additional bonuses.

• Access to a global learning platform for personal and professional growth.