Medical Services Specialist, Czech, English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the main contact for customers reaching out to the Information Center for inquiries about products and services.

• Provide information regarding products and disease states through telephone, email, and written correspondence.

• Manage inquiries related to product information, pricing, patient education materials, product quality complaints, adverse experiences, and other related questions.

• Oversee all customer inquiries to ensure they are resolved effectively.

• Share product and disease state information, including both on-label and off-label details, adhering to Standard Response protocols.

• Offer exceptional customer service and address inquiries at the initial point of contact.

• Relay product information and specific promotions to physicians, healthcare staff, and consumers through outbound tele-service.

• Assess and escalate calls as necessary.

• Address non-phone inquiries such as emails and faxes.

• Follow industry regulations, including adverse event reporting and product quality procedures.

• Manage assigned projects effectively within designated timelines.

• Keep up-to-date with current product, medical, disease, and industry knowledge.

• Gather customer information and document interactions in the designated systems.

• Communicate customer calls, issues, trends, programs, and solutions effectively.

• Collaborate with team members on various products, medical, and business issues while sharing best practices.

⛳️ Requirements

• Fluency in Czech and English at a C1/C2 level is essential.

• Prior experience in a call center setting is preferred.

• Experience in providing medical information and customer service to healthcare professionals over the phone is strongly preferred.

• Proven ability to use information technology, PCs, and databases competently.

• Outstanding verbal, telephone communication, and writing skills.

• Capability to multitask effectively.

• Strong problem-solving and decision-making abilities.

• Good time management, interpersonal, and organizational skills.

🏝️ Benefits

• 23 days of paid holiday per year.

• Replacement contract offered.

• EUR 1.50 daily work-from-home allowance.

• 100% remote working opportunity.

• Medical insurance scheme provided.

• Technical hardware will be supplied by the company.

• A referral program that allows you to earn additional bonuses.

• Access to a global learning platform for personal and professional growth.