Medical Records Processor

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Retrieve and manage requests for both paper and electronic medical and billing records from medical facilities, physicians, patients, attorneys, and other organizations.

• Address general requests for the release of patient information while ensuring the confidentiality and security of PHI.

• Collaborate with administration and staff to secure records that support patient care and facilitate payment.

• Execute clerical tasks, which include answering phones, scanning, copying, printing, and mailing documents.

• Promptly investigate and respond to inquiries received via email, phone, Teams, or other communication methods.

• Accurately document actions taken on accounts.

• Compose communications directed to patients, their representatives, payors, and external entities.

• Report patient concerns, trends, and any missing information to the management team.

• Maintain professionalism, strive for excellence and teamwork, utilize time effectively, and perform responsibilities diligently and cooperatively.

⛳️ Requirements

• High school diploma or GED equivalent required.

• Exceptional communication and interpersonal skills.

• Familiarity with HIPAA regulations and client confidentiality laws.

• Basic knowledge of medical terminology and administrative processes.

• Strong organizational abilities with a capacity to manage large amounts of detailed information efficiently.

• A solid commitment to customer satisfaction with the capability to make swift and accurate decisions.

• Ability to work independently with limited supervision as well as collaboratively within a team.

• Capability to maintain a high level of accuracy in a high-volume environment.

• Proficient in Microsoft Office applications (Word, Excel, Outlook) and internet resources.

• Eagerness to learn and embrace new challenges, roles, and responsibilities as assigned.

• Full-time schedule, Monday to Friday, totaling 40 hours per week.

• Remote work eligibility is limited to specified regions outside of Anaheim, CA.

🏝️ Benefits

• Health, Dental, & Vision Insurance.

• 401(k) plan.

• Basic Life/AD&D Disability Insurance.

• Paid Time Off.

• Employee Assistance Program.