Medical Records Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist the Dimensions team by executing essential tasks within the medical records workflow.

• Initiate outbound calls and faxes to obtain and request medical records from hospitals, physician offices, clinics, and other healthcare facilities.

• Verify patient authorization forms and ensure compliance during interactions with care providers.

• Keep precise logs of record requests, follow-ups, and received documents.

• Engage with medical personnel, records departments, and clients to update them on record status.

• Scan, upload, organize, and securely send medical records using electronic systems.

• Confirm the status of records and documentation requests.

• Request necessary authorizations for facilities to submit requests.

• Update databases with the status of requests.

• Notify appropriate parties when requests need to be refaxed to facilities.

• Achieve or surpass daily call targets, which include making 30–35 calls per day, along with meeting record retrieval volume expectations.

• Fulfill accuracy, turnaround time, and complete record delivery goals.

• No supervisory duties involved.

⛳️ Requirements

• Capacity to handle high-volume communication through phone, email, fax, and portals while maintaining organization.

• Outstanding written and verbal communication skills with a professional, courteous, and assertive approach.

• Strong organizational abilities and attention to detail, including accurate note-taking and documentation.

• Capability to problem-solve and manage complex or delayed responses from healthcare facilities.

• Ability to prioritize multiple requests and tasks in a fast-paced, metrics-driven environment.

• Competence to work both independently and collaboratively as part of a team.

• Ability to work autonomously in a remote setting.

• Basic familiarity with electronic health portals, document management tools, and standard office software, including email, spreadsheets, and shared drives.

• Must be at least 18 years of age.

• High school diploma or equivalent is preferred.

• Prior experience in healthcare administration, insurance operations, medical records management, or a related field is preferred.

• Experience in handling medical record requests or communicating with healthcare facilities is highly preferred.

• Reliable internet connection and a designated work environment suitable for professional phone calls and handling sensitive data.

• Ability to remain at a designated workstation throughout the workday.

• Capability to operate a computer, phone, and Voice over Internet Protocol (VoIP) equipment.

• Ability to convey information and ideas clearly and exchange accurate information.

• Ability to observe details at close range, typically on a computer screen.

🏝️ Benefits

• Fully remote work from approved locations within the United States.

• Flexible remote work arrangement.

• Reasonable accommodations for qualified individuals with disabilities.

• Equal opportunity workplace.

• Potential background check and/or drug screen as part of the hiring process.