Medical Records and Client Communication Case Manager

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Prepare medical chronologies and summaries utilizing approved artificial intelligence support.

• Assist in identifying and managing liens as training advances.

• Ensure accurate and accessible case documentation within Filevine.

• Request and track medical bills and outstanding balances.

• Provide support to attorneys, paralegals, and other legal personnel with daily case management and administrative tasks.

• Utilize RingCentral and Zoom for client interactions, internal collaboration, and virtual meetings.

• Aid in the drafting of legal documents as experience and training develop.

• Accept additional administrative and case management duties based on the needs of the legal team.

• Follow up with medical providers and other relevant entities regarding requested documentation.

• Manage incoming calls during designated phone coverage periods.

• Engage with clients professionally through email and SMS.

• Request, collect, organize, and oversee medical records.

• Assist in the compilation of demand packages.

• Organize essential medical and case documents.

⛳️ Requirements

• 1-2 years of experience as a case manager or legal assistant.

• Experience in Personal Injury is mandatory.

• Familiarity with Filevine is preferred.

• Exceptional written and verbal communication skills in English.

• Strong professional writing abilities for client correspondence and legal support.

• Capability to communicate professionally with clients via email, SMS, and phone.

• Proficient organizational and document management skills.

• Ability to accurately manage medical records, bills, balances, and related case information.

• Willingness to learn personal injury case management processes through progressive training.

• Adaptability and readiness to handle multiple responsibilities.

• Collaborative and approachable work style.

• Friendly, professional, and service-oriented communication approach.

• Keen attention to detail when reviewing documents and maintaining case information.

• Ability to prioritize tasks in a lower-volume legal setting.

• Reliability when supporting attorneys, paralegals, and other staff members.

• Comfort with case management and communication technology.

• Remote position, operating in Eastern Standard Time (EST).

• Availability Monday to Friday.

• Capability to manage a moderate call volume of 6-15 calls per day.

• Proficiency in FileVine CRM.

• Proficiency in RingCentral VOIP.

• Proficiency in Zoom.

• Proficient in the English language.

🏝️ Benefits

• Opportunity for remote work.

• Environment certified as a Great Place to Work.

• Guidance from recruiters throughout the application process.