Medical Receptionist – Prior Authorization, Rheumatology

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle incoming patient phone calls with clarity and patience.

• Schedule appointments and accurately enter patient information into Elation Health EHR.

• Proactively rearrange patient appointments to minimize schedule gaps.

• Complete comprehensive prior authorizations for specialty rheumatology medications, infusions, and diagnostic tests.

• Take thorough and precise messages from patients.

• Consult with healthcare providers and communicate clear clinical and administrative instructions to patients in easy-to-understand terms.

• Manage provider schedules within Elation Health EHR.

• Arrange, confirm, and optimize patient appointments.

• Accurately update chart notes and patient information.

• Monitor cancellation lists and reach out to patients who miss or wish to cancel appointments.

• Submit and track prior authorization requests for rheumatology prescriptions, biologics, and lab/imaging orders.

• Utilize Microsoft Office to organize task logs, track pending prior authorizations, and maintain clinic workflows.

⛳️ Requirements

• Previous experience in a medical front-desk or administrative role within a Rheumatology practice.

• Outstanding spoken English with no accent, excellent articulation, slow and clear pacing, and high listening comprehension suitable for elderly and hearing-impaired callers.

• Exceptional patience, empathy, kindness, and emotional stability when interacting with frustrated or impatient patients.

• Direct, hands-on experience managing medical prior authorizations for specialty medications or treatments.

• Familiarity with Elation Health EHR (or the ability to quickly learn the system).

• Strong skills in Microsoft Office (Word, Excel, Outlook).

• Active engagement and confidence in making outbound calls to reschedule patients and ensure optimal provider utilization.

• A quiet, distraction-free, and HIPAA-compliant home office environment.

• A reliable PC or Mac.

• High-speed internet access.

• Backup power and internet solutions.

• A high-quality noise-canceling USB headset.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development.

• Supportive work environment.