Medical Receptionist, CSR

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the primary remote front desk and care coordinator for a U.S. veterinary clinic.

• Respond to and initiate calls, texts, chats, and emails from pet owners.

• Schedule, reschedule, and confirm veterinary appointments.

• Assess inquiries and provide explanations of services and subsequent actions.

• Organize follow-up communications with pet owners and veterinary teams.

• Collaborate with the veterinary team to create estimates.

• Ensure medical records, notes, and workflows are current and accurate.

• Serve as a long-term extension of the veterinary clinic being supported.

⛳️ Requirements

• Minimum of 1 year of experience in a clinic or hospital setting—front desk, reception, practice administration, or client care, with clinic names and employment dates included in your CV work history.

• Proven experience in managing appointment bookings, rescheduling, and confirmations within a veterinary clinic or hospital.

• Proficient in professional English; previous phone-based roles catering to English-speaking clients and well-articulated written responses in applications will be evaluated.

• Practical experience with veterinary practice management software; ability to identify systems used and describe daily tasks performed within them.

• Familiarity with VoIP tools is an advantage.

• Experience in collaborating with veterinarians and clinic teams.

• Access to a fibre or fixed internet connection with a minimum speed of 25 Mbps.

• Backup power source to maintain work during load shedding, such as an inverter, UPS, or generator.

• A quiet, dedicated area for taking calls.

• Availability to work the designated fixed shift: either 9am–5pm EST or PT, Monday to Friday, on a permanent basis.

• Evidence of availability assessed from CV, including current obligations and prior consistent evening or night shift work.

🏝️ Benefits

• 15 days off each calendar year.

• Time off on 7 American public holidays.

• One month of fully paid sabbatical leave every 4 years in addition to the annual PTO allowance.

• No commuting, weekend work, overtime, or rotating shifts.

• A 13th month paycheck as a performance bonus every 12 months.