Medical Receptionist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide exceptional remote support through chat, phone, and email.

• Manage the main clinic phone line and address inquiries from patients and insurance representatives.

• Prepare patient charts and verify insurance eligibility ahead of appointments.

• Assist with the research and completion of patient referral requests.

• Respond to patient inquiries or concerns regarding referrals via Intercom.

• Update patient records within Athena.

• Collect patient payments over the phone when necessary.

• Reschedule appointments when a provider is unavailable or needs to adjust their schedule.

• Complete daily checkouts for patients and providers to facilitate billing.

• Troubleshoot issues within Athena, Aircall, or Intercom for the care coordinator team.

• Support special projects as required.

• Deliver quality customer service while adhering to HIPAA regulations.

• Report directly to the Revenue Cycle and Billing Manager.

⛳️ Requirements

• Medical Assistant Certification is mandatory.

• Proven ability to multitask and adjust priorities as necessary.

• Minimum of 1 year experience in customer service and handling phone inquiries.

• Preferred familiarity with Athena, Intercom, and Google Suite.

• Self-motivated individual with outstanding attention to detail.

• Excellent verbal and written communication skills.

• Demonstrated success in executing cross-functional tasks.

• Strong interest in health, wellness, and the future of healthcare innovation.

• Capable of adhering to HIPAA guidelines and regulations.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Options for HSA & FSA.

• 401(k) plan.

• Wellhub and Talkspace benefit perks.

• Security and privacy training provided.

• Fully remote work available within the United States.

• Collaborate with a dedicated, mission-driven team focused on transforming women’s healthcare.