Medical Receptionist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary remote front desk and care coordinator for a U.S. veterinary clinic.

• Respond to and initiate communications via calls, texts, chats, and emails from pet owners.

• Schedule, modify, and confirm veterinary appointments.

• Assess inquiries, clarify services, and manage follow-up coordination.

• Collaborate with the veterinary team to create cost estimates.

• Maintain accurate and updated medical records, notes, and workflows.

• Work closely with veterinarians and clinic teams to ensure effective communication and follow-up.

⛳️ Requirements

• Minimum of 1 year of experience in a clinic or hospital setting — including front desk, reception, practice administration, or client care, with clinic names and employment dates provided in your CV work history.

• Proven experience in managing appointment bookings, rescheduling, and confirmations within a veterinary clinic or hospital.

• Fluent and professional spoken English; prior roles involving phone-based interactions with English-speaking clients and well-written free-text application responses will be evaluated as evidence.

• Practical experience with veterinary practice management software; capable of identifying systems used and detailing daily tasks performed within them.

• Familiarity with VoIP tools is advantageous.

• Experience in coordinating with veterinarians and clinic teams.

• Reliable fiber or fixed internet connection of at least 25 Mbps.

• Backup power solutions for work continuity during load shedding, such as an inverter, UPS, or generator.

• A quiet and dedicated space for taking calls.

• Commitment to the assigned fixed shift: either 9am–5pm EST or PT, Monday to Friday, on a permanent, long-term basis.

🏝️ Benefits

• 15 days of leave per calendar year.

• Time off on 7 American public holidays.

• Fully paid 1 month of sabbatical leave every 4 years in addition to the annual PTO allowance.

• No commuting, no weekend work, no overtime, and no rotating shifts.

• A 13th-month paycheck as a performance bonus every 12 months.