Medical Practice Virtual Assistant

This is a fully remote position, open to applicants in South Africa, +3 more countries.

📋 Description

• Assist in configuring, building, and maintaining the backend of SimplePractice.

• Facilitate the transfer of client charts and clinical data from Practice Fusion and paper files to SimplePractice while ensuring no records are lost.

• Integrate Updox fax, Converge payment processing, and third-party bookkeeping into SimplePractice's unified billing and portal ecosystem.

• Support administrative workflows for the office relocation on January 1st, including updates for provider credentialing addresses, adjustments to the phone system, and synchronization of the website.

• Oversee overlapping professional and personal calendars.

• Coordinate travel schedules for continuing medical education (CME) and streamline daily appointments.

• Process psychiatric prior authorizations.

• Manage prescription refill workflows through the EHR.

• Organize electronic and uploaded document backlogs.

• Handle practice emails and secure messaging, prioritizing urgent clinical alerts over routine inquiries.

• Act as the primary point of contact for patients and their families.

• Navigate sensitive interactions involving anxious clients, child custody desk requirements, and adolescent behavioral contexts.

• Recognize and escalate urgent patient risk signals or clinical emergencies to Dr. Wakil according to established practice protocols.

⛳️ Requirements

• 4 to 10 years of experience as a virtual assistant or practice manager in a medical environment.

• Experience in psychiatry, mental health, or pediatrics is strongly preferred.

• Practical experience with Electronic Health Record (EHR) systems.

• Familiarity with SimplePractice is strongly preferred.

• Knowledge of Practice Fusion, digital fax systems (Updox), and digital billing platforms.

• Demonstrated tech-savviness and adaptability to HIPAA-compliant communication platforms, including Microsoft Teams, Slack, and Google Workspace.

• Strict compliance with HIPAA regulations, privacy laws, and medical-legal boundary guidelines.

• Professional fluency in English.

• Spanish-speaking ability is preferred to cater to the local Houston demographic.

• High emotional intelligence, a calm demeanor under pressure, strong organizational skills, and a patient-first approach.

• Must be able to process payments via Wise; eligible payment locations include South Africa, the United Kingdom, the United States, and the Philippines.

🏝️ Benefits

• 100% remote work environment.

• $50 birthday bonus.

• $200 testimonial bonus.

• No time tracker.

• Full-time position, 40 hours per week.