Medical Information Specialist, Spanish & English Speaking

This is a fully remote position, open to applicants in United States, +7 more countries.

📋 Description

• Address product information inquiries through call center staffing and medical communications.

• Translate documents from English to the target language and vice versa, providing translated responses via phone or in writing.

• Triage and respond to drug information questions from healthcare professionals and patients.

• Convey drug information verbally or through written correspondence.

• Recognize adverse events and product complaints during customer interactions.

• Conduct intake to create initial adverse event and product complaint reports in accordance with company and client SOPs.

• Meet local regulatory authority requirements for post-marketing adverse event reporting.

• Evaluate what information needs to be gathered and determine the appropriate level of depth in information collection.

• Draft narratives for adverse events and product complaints, along with customized medical inquiry responses.

• Collaborate on quality-related complaint response processes with Quality Assurance, Regulatory Affairs, and complainants.

• Review medical literature and create written content for healthcare professionals.

• Assist with market and competitive product research, system development, sales training projects, and field liaison activities.

• Engage in medical writing and perform assigned on-call duties.

• Maintain and enhance customer service and process metrics for the Medical Communications Call Centre.

⛳️ Requirements

• Degree in Life Sciences or healthcare or equivalent qualifications.

• Strong clinical expertise.

• Exceptional verbal and written communication abilities.

• English C1 proficiency is mandatory.

• Native fluency in Italian is essential.

• Strong translation capabilities.

• Fluent in English and a native Spanish speaker.

• Proficiency in Brazilian Portuguese is advantageous.

• Preferred experience in Call Center, Medical Information, pharmaceutical industry, and clinical settings, including medical writing.

• Proficient in Microsoft Word, Excel, and other Windows applications.

• Experience with Medical Information Management Systems, Safety Databases, or similar systems is preferred.

• Availability to work US hours, with 9-hour shifts between 2pm and 2am CET, Monday to Friday.

• Must have legal eligibility to work in the European Union or the UK.

• Willingness to travel up to 10%.

🏝️ Benefits

• Home office-based work or at a European Hub Office.

• Option for remote work.

• Full-time employment opportunity.

• On-call responsibilities assigned as needed.

• Up to 10% travel requirement.

• Equal Opportunity Employer.

• Commitment to Diversity, Equity & Inclusion.