Medical Information Specialist, Spanish & English Speaking

This is a fully remote position, open to applicants in United States, +7 more countries.

📋 Description

• Convert documents from English to the target language or the other way around, delivering translated communications via phone or written form.

• Manage and respond to inquiries related to drug information from healthcare professionals and patients/consumers.

• Provide drug information through verbal communication or written correspondence.

• Recognize adverse events and product complaints during customer interactions.

• Gather information for initial reports on adverse events and product complaints following standard operating procedures (SOPs).

• Meet the local regulatory authority's requirements for post-marketing adverse event reporting.

• Evaluate necessary information and decide on the appropriate level of detail needed for information collection.

• Draft narratives for adverse events and product complaints, as well as tailored responses to medical inquiries.

• Collaborate with Quality Assurance, Regulatory Affairs, and complainants to coordinate quality-related complaint processes.

• Review medical literature and create written materials for healthcare professionals.

• Conduct research on market and competitive products.

• Assist in system development, sales training initiatives, and field liaison activities.

• Carry out medical writing tasks and fulfill assigned on-call duties.

• Enhance the performance metrics and customer service of the Medical Communications Call Centre.

⛳️ Requirements

• Degree in Life Sciences or healthcare, or an equivalent qualification.

• Robust clinical background.

• Exceptional verbal and written communication abilities.

• Proficiency in English at a C1 level is mandatory.

• Native proficiency in Italian is crucial.

• Strong skills in translation.

• Fluent in English and native in Spanish.

• Knowledge of Brazilian Portuguese is advantageous.

• Preferred experience in call centers, Medical Information, the pharmaceutical industry, and clinical settings, including medical writing.

• Proficient in Microsoft Word, Excel, and other Windows applications.

• Familiarity with Medical Information Management Systems, Safety Databases, or similar is preferred.

• Must have legal eligibility to work in the European Union or the UK.

• Willingness to work US hours, with 9-hour shifts between 2pm and 2am CET, from Monday to Friday.

• Ability to travel up to 10% of the time.

🏝️ Benefits

• Employees have the option to work remotely.

• Choice between a home office or a European Hub Office.

• Opportunity to be part of a company recognized as a Great Place to Work.

• Workplace focused on Diversity, Equity & Inclusion.

• Commitment to professional development and investment in talent.

• Collaboration within a global team and across functions.

• Travel opportunities of up to 10%.

• No payment or personal information is required during the employment process.