Medical Information Specialist III

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide virtual or telephonic assistance to designated clients, customers, patients, and healthcare professionals through effective clinical communication.

• Supply information regarding drug and medical device products.

• Record Medical Information Requests, Adverse Events, and Product Quality Complaints in accordance with relevant guidelines and regulations.

• Conduct compliance calls with volunteers participating in clinical/medical research trials.

• Enroll individuals in educational seminars.

• Offer support to patients enrolled in Patient Support Programs.

• Gather demographic information and manage the fulfillment of products, samples, and literature.

• Uphold quality and productivity standards while following program scripts and guidelines.

• Collect and accurately enter program information into designated databases.

• Demonstrate strong communication and tele-management abilities.

• Describe medical terminology with empathy when necessary.

• Execute administrative and non-telecommunication tasks as required.

• Manage multiple projects concurrently.

• Update and provide resumes upon request for audits.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Active US healthcare professional license: PharmD.

• Superior verbal, written, and listening communication skills.

• Proficiency with computer keyboard and mouse.

• Capability to participate in frequent meetings and calls without interruptions or disconnections.

• Familiarity with Call Center Telephone Technology.

• Friendly and professional telephone demeanor.

• Ability to work independently as well as collaboratively in a team environment.

• Results-driven with strong organizational skills and the ability to work across various functions.

• A minimum of one year of experience in healthcare or pharmaceuticals is highly preferred.

• Commitment to safeguarding patient privacy and confidentiality in compliance with HIPAA guidelines.

• Ability to follow company policies and Standard Operating Procedures.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.

• Accrued paid time off.

• 401(k) plan with company matching contributions.

• Disability and life insurance options.

• Paid maternity and paternity leave.

• Company-sponsored holidays.

• Recognition programs, contests, and awards.

• Opportunities for learning, leadership development, and career advancement support.