Medical Information Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and manage escalated inquiries related to medical and safety information from consumers, healthcare practitioners, and external clients.

• Draft and revise standard response documents while securing necessary Medical, Legal, and Regulatory approvals.

• Conduct research and compose tailored medical information replies.

• Assist in the development of medical information Standard Operating Procedures (SOPs).

• Provide both labeled and unlabeled efficacy, safety, and scientific data in compliance with regulatory standards and industry practices.

• Identify, document, and report adverse events, special situation occurrences, and product complaints to the Pharmacovigilance team.

• Review and verify eligibility for clinical trial programs, connecting patients or caregivers with the relevant trial contacts.

• Create medical resources for patients, healthcare providers, and decision-makers in population health.

• Act as a medical reviewer in activities related to the Promotional Review Committee and Medical Review Committee.

• Support clinical operations within ImmunityBio’s oncology portfolio.

• Log, prioritize, and respond to medical information queries.

• Resolve issues related to medical information database vendors.

• Produce medical information metrics and reports.

• Comply with privacy and data protection regulations.

• Perform other assigned duties as needed.

⛳️ Requirements

• A relevant advanced scientific degree (PharmD, MD, or PhD) is mandatory.

• Minimum of 2 years of industry experience in a pharmaceutical Medical Affairs environment is required.

• At least 2 years of experience in Medical Information and Medical Communication Operations is necessary.

• Familiarity with Veeva Vault Promomats is highly preferred.

• Experience with medical information databases is strongly preferred.

• Professional background in call center operations, Medical Information Inquiry tracking, Standard Response Letter writing, and medical operations policies is required.

• Previous experience in Oncology is advantageous.

• Understanding of HIPAA and other federal regulations is essential.

• Exceptional verbal and written communication skills are required.

• Proficient knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.

• A customer-service mindset for engaging with patients and caregivers interested in clinical trials.

• Capable of managing confidential and sensitive information.

• Ability to communicate, collaborate, and deliver results in a fast-paced setting.

• Skilled in multitasking and adjusting priorities under tight deadlines.

• Proficient in Microsoft Office applications.

• Must adhere to the company’s health and safety policies.

🏝️ Benefits

• Opportunity to be part of a publicly traded biopharmaceutical organization.

• Access to professional development opportunities.

• Options for Medical, Dental, and Vision Plans.

• Participation in Health and Financial Wellness Programs.

• Employer Assistance Program (EAP) available.

• Coverage for Company Paid and Voluntary Life/AD&D.

• Short-Term and Long-Term Disability benefits.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• 401(k) Retirement Plan with Company Matching.

• 529 Education Savings Program.

• Voluntary Legal Services offered.

• Identity Theft Protection included.

• Pet Insurance options available.

• Employee Discounts, Rewards, and Perks.

• Paid Time Off (PTO), including 11 Holidays.

• Exempt Employees qualify for Unlimited PTO.

• Non-Exempt Employees receive 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days, and 1 Cultural Day.

• Options for remote work available.

• Flexibility with manager’s approval.