Medical Information Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Independently respond to unsolicited medical information inquiries from healthcare professionals, consumers, patients, caregivers, and payers.

• Research, identify, and critically assess medical literature to formulate responses.

• Accurately document adverse events and product complaints.

• Conduct intake and generate reports on adverse events and product complaints in accordance with standard operating procedures.

• Make precise evaluations regarding the extent and depth of information required.

• Compose narratives for adverse events and product complaints and document medical inquiries.

• Manage requests through phone, email, CRM, chat, and various other platforms.

• Oversee processes for addressing product quality-related complaints.

• Collaborate with Quality Assurance, Regulatory Affairs, and complainants.

• Stay up-to-date with product knowledge, therapeutic areas, and client requirements.

• Ensure high-quality documentation, accurate information, and excellent customer service.

• Staff scientific medical affairs booths.

• Fulfill assigned on-call responsibilities.

• Contribute to process enhancements that impact Medical Communications Contact Center metrics.

• Uphold and improve customer service for the Medical Information Contact Center.

• Show a commitment to diversity, equity, and inclusion.

⛳️ Requirements

• An associate, bachelor’s, or master’s degree in Nursing or a related healthcare field from an accredited institution.

• A strong clinical and healthcare background.

• Capability to interpret and convey medical information clearly and accurately.

• Exceptional verbal and written communication skills.

• Ability to work both independently and collaboratively within a team.

• Availability to work full-time (40+ hours per week).

• Flexibility with work scheduling as required by clients and management.

• Willingness to travel up to 10% of the time.

• Knowledge of FDA post-marketing adverse event reporting regulations and safety terminology.

• Proficiency in critically evaluating medical literature.

• Technological proficiency in telephony, Medical Information databases, Microsoft Office, and video conferencing platforms.

• Expertise in therapeutic areas.

• A minimum of 2 years of experience in medical and healthcare, pharmaceutical industry, or a related field is preferred.

• Direct clinical or patient-facing healthcare experience is strongly preferred.

• Registered Nurse (RN) or equivalent licensure is preferred.

🏝️ Benefits

• Competitive salaries and benefits.

• Reasonable accommodations for employees and applicants with disabilities.

• Equal opportunity employment.