Medical Information Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Independently respond to unsolicited medical information inquiries from healthcare professionals, including physicians, pharmacists, nurses, consumers, and payers.

• Research, identify, and critically assess medical literature to formulate responses.

• Accurately document adverse events and product complaints.

• Create adverse event and product complaint reports in alignment with EVERSANA-MICC and client protocols.

• Implement FDA post-marketing adverse event reporting regulations and safety terminology.

• Evaluate the level and depth of information necessary for inquiries.

• Manage requests through various platforms, including phone, email, CRM, and chat.

• Collaborate with Quality Assurance, Regulatory Affairs, and complainants on product quality-related complaints.

• Stay updated on products, therapeutic areas, and client specifications.

• Ensure precise documentation, high quality, and exceptional customer service.

• Staff scientific medical affairs booths.

• Carry out assigned on-call responsibilities.

• Contribute to improvements in processes impacting Medical Communications Contact Center metrics.

• Uphold and enhance customer service within the Medical Information Contact Center.

• Exhibit a commitment to diversity, equity, and inclusion.

⛳️ Requirements

• An Associate, Bachelor’s, or Master’s degree in Nursing or a related healthcare field (e.g., allied health, clinical sciences) from an accredited institution.

• A strong background in clinical and healthcare settings.

• Exceptional verbal and written communication skills.

• Capability to work autonomously as well as collaboratively within a team.

• Proficiency in interpreting and conveying medical information clearly and accurately.

• Availability to work full-time (40+ hours per week, typically Monday to Friday).

• Flexibility in work scheduling as necessitated by clients and management.

• Willingness to travel up to 10%.

• An advanced healthcare degree or higher in a healthcare-related field or equivalent is preferred.

• Registered Nurse (RN) or equivalent licensure is preferred.

• At least 2 years of experience in the medical and healthcare sector, pharmaceutical industry, or equivalent is preferred.

• Direct clinical or patient-facing healthcare experience is strongly preferred.

• Experience in a Contact Center setting is preferred.

• Proficiency in technology including telephony, Medical Information databases, Microsoft Office, and video conferencing platforms.

• Expertise in therapeutic areas.

• Capability to critically evaluate medical literature.

• Familiarity with Medical Information contact center systems and processes.

🏝️ Benefits

• Competitive salaries and benefits.

• Reasonable accommodations for employees and qualified applicants with disabilities.

• Equal Opportunity Employer.