Medical Information Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide high-quality, balanced, and timely medical and scientific information, either written or verbal, to healthcare professionals and consumers.

• Conduct research on relevant data and information sources to deliver prompt, accurate, and comprehensive responses.

• Create and maintain both standard and custom medical information responses across various formats.

• Collaborate with third-party contact centers to ensure adherence to workflow procedures and standards.

• Manage escalated or customized inquiries effectively.

• Address corrections stemming from quality control and case review processes.

• Assist with training for new hires as well as ongoing education in therapeutic areas and product knowledge.

• Support the analysis of therapeutic area metrics and maintain awareness of inquiry trends and insights.

• Oversee medical information and knowledge management systems and repositories.

• Adhere to ethical, legal, and regulatory standards when handling unsolicited, on/off-label information requests and product promotions.

• Report product quality complaints and adverse events to Quality Assurance/Drug Safety as necessary.

• Maintain comprehensive knowledge of pathophysiology, pharmacotherapy, patient outcomes, assigned products, and disease states.

• Comply with departmental SOPs, corporate policies, and legal and regulatory requirements.

⛳️ Requirements

• Must reside in Canada.

• Experience in a medical information role, including familiarity with regulations/guidelines and operational processes.

• Strong verbal and written communication abilities.

• Capability to work within a team setting and collaborate with global medical information and cross-functional business partners.

• Exceptional interpersonal and project management skills.

• Knowledge of the IRMS medical information database is preferred.

• Experience in creating medical information content, such as standard response letters.

• Experience in supervising others within a medical information department.

• PharmD, PhD, or MD degree required.

🏝️ Benefits

• Opportunities for global career growth.

• Fast-tracked career advancement.

• Mentorship and leadership guidance.

• Entrepreneurial career experience.

• Opportunities to collaborate with global teams.

• Commitment to inclusion and diversity.