Medical Information Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver approved responses to medical inquiries from external US clients, including healthcare professionals, patients, and pharmaceutical partners.

• Manage calls related to medical information inquiries.

• Precisely identify, document, and report adverse events, side effects, pregnancy and other special situation occurrences, as well as product quality complaints within designated timeframes.

• Monitor and thoroughly document medical information inquiries in the Medical Information database.

• Engage in out-of-hours medical information services for clients requiring 24/7 inquiry handling.

• Provide management with regular updates regarding project status and inquiry metrics.

• Support departmental regulatory inspection readiness for the company’s pharmacovigilance system.

• Actively participate in pharmacovigilance inspections or audits.

⛳️ Requirements

• Background in life sciences or biomedical fields.

• Degree related to healthcare in chemistry, biology, biotechnology, pharmacy, or nursing.

• Proficient in advanced English, both spoken and written.

• Experience in customer service or call center roles is preferred.

• Strong interpersonal and communication abilities.

• Comfortable handling inquiries via phone.

• Willingness to work US hours/shifts.

• Capability to provide out-of-hours service if necessary.

• Skills in time and issue management, delegation, organization, and multitasking.

• Excellent attention to detail.

🏝️ Benefits

• Opportunity for remote work.

• Provision of out-of-hours medical information for clients with contracted 24/7 inquiry handling services.

• A passionate and collaborative team of experts.

• An environment founded on kindness, flexibility, growth, and a sense of belonging.

• Collaborative partnerships and a supportive workplace culture.