Medical Information Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver approved responses to medical inquiries from external customers in the US, including healthcare professionals, patients, and pharmaceutical clients.

• Manage medical information calls effectively.

• Identify, document, and report adverse events, side effects, pregnancy-related situations, and product quality complaints within stipulated timeframes.

• Track and comprehensively document medical information inquiries in the Medical Information database.

• Engage in out-of-hours medical information services for clients with 24/7 inquiry handling contracts.

• Provide regular updates on project status and inquiry metrics to management.

• Assist in preparing for regulatory inspections related to the company's pharmacovigilance system.

• Take part in pharmacovigilance inspections or audits.

⛳️ Requirements

• Background in life sciences or biomedical fields.

• Degree in healthcare-related areas such as chemistry, biology, biotechnology, pharmacy, or nursing.

• Proficient in English, both spoken and written.

• Experience in customer service or call center roles is preferred.

• Strong interpersonal and communication abilities.

• Comfortable handling inquiries via phone.

• Willingness to work US hours/shifts.

• Capacity to provide out-of-hours service if necessary.

• Skills in time and issue management, delegation, organization, and multitasking.

• Keen attention to detail.

🏝️ Benefits

• Options for remote work.

• Flexible working environment.

• Opportunities for professional growth.

• A collaborative and supportive team culture.

• Involvement in a global team setting.

• Purpose-driven work focused on patient protection.

• Opportunity to participate in out-of-hours medical information services.