Medical Inbound Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee incoming calls from patients, healthcare clients, and service providers.

• Provide accurate information and assistance regarding healthcare policies and procedures.

• Address patient inquiries, resolve issues, and follow up to ensure satisfactory resolutions.

• Keep detailed documentation of customer interactions and transactions.

• Comply with HIPAA and other pertinent healthcare regulations.

• Collaborate with other departments to escalate and efficiently resolve complex issues.

⛳️ Requirements

• A minimum of 1-2 years of customer service, call center, or healthcare-related experience is preferred.

• Basic knowledge of medical billing, insurance claims, and healthcare terminology.

• Excellent communication and interpersonal abilities.

• Capability to manage inbound calls professionally and efficiently.

• Strong attention to detail, accuracy, and outstanding time management skills.

• Must have exceptional communication skills in English, both written and verbal.

• Proficient in data entry skills.

• Typing speed of 40 WPM or faster.

• Ability to work with and safeguard confidential information.

• Willing to engage in a consultancy contract for a minimum of 6 months.

• Capable of working from home with a reliable internet connection and a backup option.

🏝️ Benefits

• Maternity & Paternity Leave.

• Government Contributions (SSS, Pag-ibig, Philhealth).

• 13th Month Pay.

• Paid Holidays.

• Bereavement Leave.

• Paid Vacation Leave.

• Paid Sick Leave.

• Work from Home.

• Equipment/company computer is provided.

• Night shift differential pay.

• Php 1,000 De Minimis.

• ₱1,000 monthly bonus upon regularization.

• HMO upon regularization.