Medical Inbound Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee incoming calls from patients, healthcare clients, and service providers

• Provide precise information and assistance regarding healthcare policies and procedures

• Resolve patient issues, address concerns, and follow up to ensure a satisfactory resolution

• Keep detailed records of customer interactions and transactions

• Comply with HIPAA and other pertinent healthcare regulations

• Collaborate with other departments to escalate and efficiently resolve complex issues

⛳️ Requirements

• A minimum of 1-2 years of experience in customer service, call center, or a related healthcare field is preferred

• Basic knowledge of medical billing, insurance claims, and healthcare terminology

• Excellent communication and interpersonal abilities

• Capacity to manage inbound calls in a professional and efficient manner

• Strong attention to detail, accuracy, and outstanding time management skills

• Must have exceptional communication skills in English, both written and verbal

• Competent data entry skills, with a typing speed of 40 WPM or more

• Must show the capability to handle and protect confidential information

• Willing to engage in a consultancy contract for at least 6 months

• Able to work from home with a reliable internet connection and a backup option

🏝️ Benefits

• Maternity & Paternity Leave

• Government Contributions (SSS, Pag-ibig, Philhealth)

• 13th Month Pay

• Paid Holidays

• Bereavement Leave

• Paid Vacation Leave

• Paid Sick Leave

• Work from Home

• Equipment/company computer provided

• Night shift differential pay of Php 1,000

• De Minimis Php 1,000 monthly bonus upon regularization

• HMO provided upon regularization