Medical Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage and respond to over 45 inbound calls each day from patients regarding billing and account inquiries.

• Assist patients in processing payments and establishing payment plans.

• Review and clarify Explanation of Benefits (EOBs) for patients.

• Address inquiries concerning insurance coverage, account balances, and billing statements.

• Investigate and resolve patient account issues while delivering exceptional customer service.

• Accurately document all interactions within internal systems.

• Navigate various applications and databases concurrently while maintaining productivity and accuracy.

• Collaborate with internal teams to ensure prompt resolution of patient concerns.

• Act as the primary point of contact for patients within the Revenue Cycle Management team.

⛳️ Requirements

• At least 1+ years of customer service experience in a healthcare environment.

• Experience in managing patient billing, insurance, or account inquiries.

• Understanding of Explanation of Benefits (EOBs).

• Excellent communication and problem-solving abilities.

• Capacity to efficiently multitask across multiple systems and screens.

• Comfortable working in a high-volume call center setting.

• Patient Access experience is preferred.

• Experience in Patient Services is preferred.

• Familiarity with EMR/EHR systems, such as Epic, is preferred.

• Knowledge of patient registration, intake, medical scheduling, or medical terminology is preferred.

• Experience in healthcare insurance is preferred.

• Must be available Monday through Friday from 8:00 AM to 4:30 PM EST.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Coverage for Critical Illness, Accidents, and Hospitalization.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Fully remote work opportunity.

• Experience in a dynamic Revenue Cycle Management environment.

• Opportunity to make a significant impact by assisting patients in understanding and managing their healthcare accounts.