Medical Customer Service Representative

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Act as the primary contact for patients.

• Handle over 45 calls daily.

• Process payments via phone.

• Assist patients in establishing payment plans.

• Interpret EOBs and address patient inquiries.

• Navigate multiple systems concurrently while managing various tasks.

⛳️ Requirements

• 1-2 years of recent experience in a call center environment.

• Familiarity with medical terminology is advantageous.

• Must have a dedicated work-from-home setup.

• High-speed internet connection is mandatory.

• Capability to interpret EOBs.

• Proficiency in managing multiple systems and tasks simultaneously.

• Availability to work Monday through Friday from 8:00 AM to 4:30 PM.

• Commitment to a 40-hour work week.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital benefits.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off (PTO), vacation, or sick leave.