This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls concerning patient statements, insurance payments, and account balances.

• Provide precise information regarding patient accounts, billing history, and charges.

• Facilitate credit card payments over the phone.

• Record call details, account inquiries, and actions taken.

• Refer complex billing disputes and issues to the relevant department.

• Offer friendly, professional service while addressing sensitive billing inquiries.

• Available to work Monday–Friday, from 9:00am to 6:00pm EST.

⛳️ Requirements

• Minimum of 1 year experience in a call center or customer service/office environment.

• Excellent verbal and written communication abilities.

• Fundamental computer skills with a capacity to learn new systems.

• Strong attention to detail and proficiency in accurate documentation.

• Capability to multitask and process information effectively.

• Maintain a calm and professional demeanor when managing challenging calls.

• A patient-focused attitude and dedication to delivering quality customer service.

• Candidates must reside in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.