Medical Billing Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls regarding patient statements, insurance payments, and account balances.

• Provide precise information about patient accounts, billing history, and associated charges.

• Process credit card payments via phone calls.

• Record call details, account inquiries, and actions taken during interactions.

• Refer complex billing disputes and issues to the appropriate department for resolution.

• Offer friendly and professional service while addressing sensitive billing inquiries.

• Assist patients in navigating their billing questions with professionalism, patience, and care.

⛳️ Requirements

• Minimum of 1 year experience in a call center or customer service/office environment.

• Strong verbal and written communication abilities.

• Basic computer proficiency and capability to learn new systems.

• Exceptional attention to detail and skills in accurate documentation.

• Ability to multitask and efficiently process information.

• Maintain a calm and professional demeanor when addressing challenging calls.

• Patient-centered approach and a dedication to delivering quality customer service.

• Must reside in one of the specified eligible U.S. states.

• Availability to work Monday through Friday, from 9:00 am to 6:00 pm EST.

🏝️ Benefits

• Shift differential: an additional $1/hour for evening and weekend shifts.

• Paid training, typically lasting 1 week from 9:00 am to 6:00 pm EST.