Medical Billing Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances.

• Offer precise information regarding patient accounts, billing history, and associated charges.

• Facilitate credit card transactions over the phone.

• Record call details, inquiries about accounts, and the actions taken.

• Refer complex billing disputes and issues to the relevant department.

• Provide courteous, professional service while addressing sensitive billing inquiries.

• Assist patients in understanding their billing questions with professionalism, patience, and care.

⛳️ Requirements

• Minimum of 1 year experience in a call center or customer service/office role.

• Strong verbal and written communication abilities.

• Basic computer proficiency and willingness to learn new systems.

• Exceptional attention to detail and skills in accurate documentation.

• Capability to multitask and process information effectively.

• Maintain a calm, professional demeanor when managing difficult calls.

• Patient-centered mindset and dedication to delivering high-quality customer service.

🏝️ Benefits

• Shift differential: an additional $1/hour for evening and weekend shifts.

• Paid training, generally lasting 1 week from 9:00 am to 6:00 pm EST.

• Full-time employment, totaling 40 hours per week.