This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances

• Provide precise information concerning patient accounts, billing history, and charges

• Process credit card transactions over the phone

• Record details of calls, account inquiries, and actions taken

• Refer complex billing disputes and issues to the pertinent department

• Offer friendly, professional assistance while addressing sensitive billing inquiries

• Assist patients in navigating billing-related questions with professionalism, patience, and care

⛳️ Requirements

• At least 1 year of experience in a call center or customer service/office environment

• Strong verbal and written communication abilities

• Basic computer skills with a willingness to learn new systems

• Exceptional attention to detail and accurate documentation capabilities

• Ability to multitask and process information efficiently

• Maintain a calm, professional demeanor when addressing challenging calls

• Patient-focused mindset and dedication to delivering quality customer service

• Applicants must reside in one of the specified states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming