This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances.

• Provide precise information concerning patient accounts, billing history, and associated charges.

• Process credit card transactions over the phone.

• Record details of calls, inquiries regarding accounts, and actions taken.

• Refer complicated billing disputes and issues to the appropriate department.

• Offer friendly and professional service while addressing sensitive billing inquiries.

• Assist patients in navigating their billing questions with professionalism, patience, and care.

⛳️ Requirements

• At least 1 year of experience in a call center or customer service/office environment.

• Strong verbal and written communication abilities.

• Basic computer proficiency and willingness to learn new systems.

• Exceptional attention to detail and capability for accurate documentation.

• Ability to multitask and efficiently process information.

• Maintain a calm and professional demeanor when dealing with challenging calls.

• Patient-centered mindset and dedication to providing high-quality customer service.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.