Medical Billing Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances

• Offer precise information regarding patient accounts, billing history, and charges

• Process credit card transactions via phone

• Record call details, account inquiries, and actions taken

• Refer complex billing disputes and issues to the relevant department

• Provide friendly and professional service while addressing sensitive billing inquiries

⛳️ Requirements

• Minimum of 1 year experience in a call center or customer service/office environment

• Strong verbal and written communication abilities

• Basic computer proficiency and willingness to learn new systems

• Exceptional attention to detail and accurate record-keeping skills

• Capability to multitask and process information efficiently

• Maintain a calm and professional demeanor when managing challenging calls

• Patient-oriented mindset and dedication to high-quality customer service

🏝️ Benefits

• Shift differential: additional $1/hour for evening and weekend shifts

• Paid training, generally lasting 1 week from 9:00am–6:00pm EST

• Full-time position, requiring 40 hours per week