Medical Billing Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances.

• Offer precise information regarding patient accounts, billing history, and charges.

• Process credit card transactions over the phone.

• Record call details, account inquiries, and actions taken.

• Refer complex billing disputes and issues to the relevant department.

• Provide courteous and professional service while addressing sensitive billing inquiries.

⛳️ Requirements

• Minimum of 1 year experience in a call center or customer service/office environment.

• Strong verbal and written communication abilities.

• Basic computer proficiency and a willingness to learn new systems.

• Exceptional attention to detail and skills in accurate documentation.

• Capability to multitask and process information effectively.

• Maintain a calm, professional demeanor when dealing with challenging calls.

• Patient-centered mindset and dedication to providing high-quality customer service.

• Must reside in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: additional $1/hr for nights and weekends.

• Paid training, generally lasting 1 week from 9:00am–6:00pm EST.

• Full-time status, committing to 40 hours per week.