This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances.

• Offer precise information regarding patient accounts, billing history, and associated charges.

• Handle credit card transactions over the phone.

• Record call information, account inquiries, and actions taken effectively.

• Refer complex billing disputes and issues to the appropriate department.

• Provide courteous and professional service while addressing sensitive billing inquiries.

⛳️ Requirements

• Minimum of 1 year of experience in a call center or customer service/office setting.

• Strong verbal and written communication abilities.

• Basic computer proficiency and the capability to learn new systems.

• Exceptional attention to detail and skill in accurate documentation.

• Ability to multitask and process information effectively.

• Maintain a calm and professional demeanor when dealing with challenging calls.

• Commitment to a patient-focused attitude and high-quality customer service.

• Must reside in one of the specified states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.