This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances.

• Offer precise information regarding patient accounts, billing history, and charges.

• Facilitate credit card payments via phone.

• Record call details, account inquiries, and actions taken.

• Refer complex billing disputes and issues to the relevant department.

• Provide courteous and professional service while addressing sensitive billing inquiries.

⛳️ Requirements

• A minimum of 1 year of experience in a call center or customer service/office environment.

• Strong verbal and written communication abilities.

• Basic computer proficiency and a willingness to learn new systems.

• Exceptional attention to detail with accurate documentation skills.

• Capability to multitask and process information effectively.

• Maintain a calm and professional demeanor when dealing with difficult calls.

• Patient-focused mindset and dedication to providing quality customer service.

• Must reside in one of the eligible states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work from 9:00am to 6:00pm EST, Monday through Friday.