This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to incoming calls related to patient statements, insurance payments, and account balances.

• Offer precise information regarding patient accounts, billing history, and associated charges.

• Process credit card payments via telephone.

• Record details of calls, inquiries about accounts, and the actions taken.

• Refer complex billing disputes and concerns to the relevant department.

• Provide friendly and professional service while addressing sensitive billing inquiries.

• Assist patients in navigating billing questions with professionalism, patience, and care.

⛳️ Requirements

• Minimum of 1 year experience in a call center or customer service/office environment.

• Strong verbal and written communication abilities.

• Basic computer proficiency and capacity to learn new systems.

• Exceptional attention to detail and accurate documentation skills.

• Capability to multitask and process information efficiently.

• Maintain a calm and professional demeanor when dealing with challenging calls.

• Patient-focused mindset and a commitment to delivering quality customer service.

• Must reside in one of the designated states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.