Medical Assistant – Scheduling, Member Outreach

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to members through outbound calls to arrange healthcare appointments.

• Inform members about their available healthcare benefits and preventive services.

• Organize, modify, and confirm appointments within the scheduling system.

• Follow up with members about missed appointments and requests for callbacks.

• Address inbound inquiries related to appointments and healthcare programs.

• Precisely document call results and interactions with members.

• Review eligibility and requirements for member appointments.

• Help members understand Annual Wellness Visits, preventive screenings, and care gap closures.

• Collaborate with provider offices and internal teams to ensure appointment availability.

• Elevate clinical concerns to the relevant healthcare professional.

• Maintain accurate member records in EMR/CRM platforms.

• Ensure compliance with HIPAA regulations and uphold patient confidentiality.

• Achieve quality, productivity, and attendance standards.

⛳️ Requirements

• High School Diploma or GED.

• Over 1 year of experience in healthcare, care coordination, patient scheduling, or call center operations.

• Fundamental knowledge of medical terminology.

• Exceptional verbal communication and patient engagement abilities.

• Competence in Microsoft Office and healthcare systems.

• Preference for candidates with experience working with Medicare Advantage members.

• Preference for candidates with experience in appointment scheduling, patient outreach, or population health programs.

• Bilingual abilities (English/Spanish) are preferred.

• Familiarity with preventive care and healthcare benefits is preferred.

🏝️ Benefits

• Competitive Hourly Pay.

• Health Benefits.

• Paid Time Off (PTO).

• 401(k) Plan.