Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Director of Clinical Administration

• Provide clinical and administrative support for the Chronic Care Management Program

• Act as the primary patient liaison through intake and confirmation calls

• Relay provider-reviewed results and care plans to patients

• Assist with preparation for initial visits

• Arrange and reschedule both in-person and telehealth appointments

• Follow up on missed appointments and ensure continuity in cases of provider unavailability

• Monitor patient admissions, discharges, and activities across various hospitals, skilled nursing facilities, and other care environments

• Record updates in the EMR and inform the care team

• Acquire and upload medical records as needed

• Coordinate respite or long-term care stays for patients

• Schedule return-to-residence visits as instructed

• Manage the clinical inbox efficiently

• Handle medication refills, prior authorizations, and insurance-related documentation

• Collaborate with multidisciplinary teams through meetings and initiatives aimed at improvement

• Appropriately escalate clinical concerns to RNs or providers when necessary

• Keep Primary Care Providers and specialists updated on any changes to care plans

⛳️ Requirements

• High School Diploma or equivalent qualification

• Completion of a recognized Medical Assistant training program

• Certification in Basic Life Support (BLS)

• A minimum of 1 year experience in a clinical, healthcare, primary care, or outpatient setting

• Familiarity with EMR systems and essential clinical documentation

• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams

• Experience in customer service

• Ability to pass required background checks and a 10-Panel Drug Screen upon hiring and throughout employment

• High-speed internet connection with a minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds

• Capacity to multitask and prioritize effectively in a dynamic environment

• Detail-oriented with excellent organizational abilities

• Possesses a positive attitude, is hardworking, and reliable

• Willingness to be coached with a commitment to ongoing improvement

• Results-oriented with an understanding of performance measurement and analysis

• A quiet workspace with minimal background noise for calls

• Ability to remain seated for extended periods, communicate effectively, analyze information, perform repetitive tasks, interpret data, solve problems, make decisions, organize, plan, and maintain a professional demeanor

🏝️ Benefits

• Annual performance-based discretionary incentive

• Comprehensive medical, dental, and vision insurance

• 401(k) plan with a competitive employer match

• Company-funded life and disability insurance

• Paid parental leave and wellness incentives

• Generous paid time off policy, including volunteer hours

• Flexible spending accounts for healthcare and dependent care expenses

• Opportunities for professional development and tuition reimbursement

• Flexibility for remote work (dependent on role)

• Significant opportunities for personal and professional growth

• Provision of necessary equipment by the company