Medical Assistance Coordinator

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Provide immediate assistance and support to travelers.

• Identify challenges and implement solutions throughout the travel experience.

• Serve as the primary responder for customer emergencies.

• Engage in the development and enhancement of assistance protocols.

• Manage cases related to emergency travel and medical assistance.

• Coordinate medical referrals and contacts.

• Organize evacuation and transportation services.

• Adhere to established protocols for each case.

• Collaborate with medical advisors, underwriters, and claims teams to ensure optimal outcomes based on policy coverage and patient requirements.

• Accurately document actions, strategies, and subsequent steps for smooth case transitions.

• Enhance and broaden the provider database.

• Contribute to improvements in processes, client onboarding, and service setup.

⛳️ Requirements

• Demonstrated experience in a travel or medical assistance coordinator position.

• Background in travel or insurance sectors.

• Strong comprehension of terms and practices within the travel or insurance industry.

• A genuine passion for helping others.

• Availability to work flexible hours, providing 24/7 support.

• Ability to thrive in a flexible, diverse, innovative, and technology-driven environment.

🏝️ Benefits

• Remote-first company with the flexibility to work from home.

• Competitive benefits that prioritize wellbeing and work-life balance.

• Opportunities for growth and innovation.

• A culture of collaboration, respect, and trust within a people-first environment.

• Meaningful work that directly aids travelers during critical situations.