Mediation Services Coordinator – 6-month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address inquiries related to the Community Mediation Pilot Program.

• Offer information to potential applicants, participants, and stakeholders about program processes and eligibility criteria.

• Organize intake activities and assist with case administration during the mediation process.

• Perform preliminary eligibility assessments following the approved program guidelines and procedures.

• Allocate cases to co-mediation teams based on availability, capacity, and operational factors.

• Manage scheduling and administrative logistics for mediators and participants.

• Track case progress and ensure timely completion of mediation tasks.

• Identify operational challenges and escalate issues as necessary.

• Act as the main contact for volunteer mediators.

• Maintain consistent communication with applicants, mediation participants, volunteer mediators, and other stakeholders.

• Foster a positive participant experience by delivering timely, professional, and responsive service.

• Keep accurate and confidential case files, records, and program documentation.

• Ensure precise collection and maintenance of program data, metrics, and statistics.

• Assist in gathering participant feedback and conducting pilot evaluation activities.

• Prepare reports, summaries, and updates regarding program activities and outcomes.

• Aid in the development and continuous enhancement of program procedures, tools, and resources.

• Identify opportunities to improve service delivery and administrative efficiency.

• Provide recommendations concerning pilot design, operational processes, and future program implementation.

• Report to the Director of Policy, Programs & Dispute Resolution.

⛳️ Requirements

• Post-secondary education in a relevant field, or a combination of education and experience deemed equivalent.

• Proven experience in providing administrative, program coordination, or case management support.

• Exceptional organizational abilities with the capability to handle multiple priorities and deadlines.

• Strong interpersonal and communication skills, both written and verbal.

• Demonstrated commitment to professionalism, discretion, and confidentiality when managing sensitive information.

• Proficiency in Microsoft Office applications and virtual meeting platforms.

• Strong customer service skills and stakeholder management capabilities.

• Experience in mediation, dispute resolution, alternative dispute resolution (ADR), or community-based conflict resolution.

• Mediation training, certification, or postgraduate education related to dispute resolution.

• Experience supporting volunteer-based programs or initiatives.

• Experience in project coordination, program administration, or case management.

• Knowledge of Ontario’s condominium sector and governance.

• Experience working in a regulatory, public-sector, tribunal, or not-for-profit environment.

• Contractor responsible for their own applicable statutory remittances, insurance, and business expenses unless otherwise agreed in advance.

🏝️ Benefits

• Fully remote work arrangement.

• Full-time anticipated workload during the engagement period.

• Hourly rate of $30-38 per hour, with invoices submitted and paid bi-weekly.

• Occasional attendance at meetings as required.

• Accommodation is available upon request throughout the recruitment process.