Media Monitoring Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Validate content across print, digital, and broadcast media in accordance with client briefs and editorial standards.

• Provide accurate, timely, and high-quality media monitoring content.

• Create article and story-level summaries and digests in English, utilizing internal editorial tools, from English or other European languages.

• Develop and manage search queries and keyword strategies that align with client needs.

• Collaborate with Customer Support, Sales, and other internal teams on client projects and workflows.

• Monitor service quality and raise concerns regarding any risks or issues that may impact client delivery.

• Achieve individual and team quality standards as well as performance objectives.

• Generate reports, dashboards, and presentation materials using pre-established templates.

• Identify opportunities for automating repetitive tasks.

• Extract, analyze, and manipulate data with Excel and Power BI.

• Provide client-facing media analysis with clear narratives and actionable insights.

• Contribute to analytical projects involving media datasets and research methodologies.

• Keep accurate client documentation and project details within internal collaboration tools.

• Stay updated on trends in media monitoring, analytics, and data visualization, sharing insights with the team.

• Travel up to 10% for team collaboration, client engagements, and company events.

• Participate in the annual company offsite, usually held in Mexico.

⛳️ Requirements

• Proven experience working with media content, including content validation, editorial summaries, or media monitoring.

• Strong analytical and problem-solving capabilities.

• Exceptional attention to detail with the ability to review and validate work for precision.

• Proficient written and verbal communication skills.

• Fluency in written and spoken English along with at least one other European language.

• Capacity to manage multiple priorities while consistently meeting deadlines.

• Familiarity with Microsoft Office, especially Excel and PowerPoint.

• Strong analytical and numerical skills.

• Experience with Google Search and online research tools.

• Ability to work collaboratively across diverse teams.

• Proficiency in building search strings, Boolean queries, or media monitoring searches.

• Experience in creating reports, dashboards, or client presentations.

• Advanced Excel skills, including knowledge of macros or automation.

• Experience with Power BI or similar business intelligence tools.

• Background in media analytics, editorial workflows, or customer reporting.

• Interest in media intelligence, journalism, communications, or data storytelling.

🏝️ Benefits

• Fully distributed team with a permanent remote work arrangement.

• Stipend for home office setup.

• Reimbursement for phone and internet expenses.

• Membership for coworking spaces.

• Opportunities for virtual and in-person team bonding activities (lunches, events, competitions).

• Annual reviews to ensure fairness and alignment with market standards.

• Standardized bonus or commission structure.

• 401(k) plan with employer contributions.

• Opportunities for equity.

• Comprehensive medical, dental, vision, disability, and life insurance for employees and their dependents.

• Full premium coverage for individuals on high-deductible plans.

• Access to 24/7 Virtual Care and Employee Assistance Program.

• Employer-funded HSA contributions along with other pre-tax benefits.

• Quarterly wellness stipend and complimentary Headspace subscription.

• More than 4 weeks of paid time off (PTO), in addition to paid sick and mental health days.

• 13 paid holidays with an option to exchange for personal days.

• Up to 16 weeks of fully paid parental leave.

• Clear pathways for internal mobility and promotion.

• Bi-annual performance reviews, team workshops, and leadership training opportunities.

• Unlimited access to Coursera and O’Reilly for continuous learning.

• Additional 2 PTO days annually for professional development.

• Commitment to equity and valuing diverse perspectives.

• Agile, founder-led company focused on collaboration and innovation.