Materials & Repair Estimate Operations Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Evaluate estimates and files prepared by the Technical Repair Estimator team to ensure that all submitter requests are fulfilled.

• Verify the completion of estimates, supporting components, billing, and file closure.

• Utilize industry-standard software such as Xactimate to generate estimates and provide valuations for wood cabinetry and/or furniture as required.

• Follow up on any incomplete file submissions.

• Communicate subsequent steps to other team members.

• Assist the Operations Manager in analyzing team metrics, including cycle times.

• Identify opportunities for process streamlining or automation and recommend changes to the Operations Manager.

• Provide clear and accurate estimates along with replacement valuations.

• Aid the department in achieving Service Level Agreements.

• Ensure proper completion of files, follow-ups, and effective queue management.

• Enhance efficiency to reclaim capacity.

⛳️ Requirements

• High School diploma or an equivalent qualification.

• Minimum of two (2) years of administrative experience.

• Basic knowledge of woodworking, refinishing, and restoration.

• Strong customer service focus.

• Excellent attention to detail.

• Proficient problem-solving skills.

• Outstanding written and verbal communication abilities.

• Capability to organize and manage multiple priorities in a fast-paced environment.

• Consistently demonstrates integrity and ethical standards.

• Proficient in Microsoft Office Suite or similar software.

• Preferred: College Degree.

• Preferred: Professional certifications in a related field.

• Preferred: Knowledge in woodworking or construction.

🏝️ Benefits

• Fully remote work within the continental United States.

• Inclusive and supportive culture.

• Safe environment where everyone feels a sense of belonging and can be themselves.