Material Damage Specialist

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Conduct investigations, evaluations, negotiations, and settlements for vehicle damage claims.

• Assess vehicle damage through virtual evaluations and/or on-site inspections.

• Create comprehensive repair estimates utilizing industry-standard estimating software.

• Negotiate repair expenses and achieve mutually agreed-upon settlements with repair shops and other parties involved.

• Research and assess vehicle values to ascertain Actual Cash Value (ACV) and total loss settlements.

• Review photographs, documentation, and repair plans to substantiate claim decisions.

• Authorize supplemental claims and perform re-inspections as necessary.

• Maintain effective and professional communication with customers during the repair process.

• Thoroughly and accurately document claim activities within company systems.

• Ensure adherence to company policies, state regulations, and Department of Insurance requirements.

• Foster and nurture strong relationships with repair facilities, vendors, customers, and internal stakeholders.

• Provide assistance in onboarding and mentoring new team members as required.

⛳️ Requirements

• A minimum of 5 years of experience in the Property & Casualty insurance sector.

• At least 5 years of experience managing auto damage estimates, vehicle repairs, and total loss evaluations.

• In-depth knowledge of vehicle repair processes, estimating practices, and valuation methods.

• Proven experience in negotiating with repair facilities and resolving claim-related disputes.

• Exceptional analytical, organizational, and decision-making capabilities.

• Strong written and verbal communication skills.

• Capability to work independently in a fast-paced setting while ensuring quality and precision.

• Must pass a background check and obtain/maintain any necessary Adjuster Licenses.

• A college degree is preferred.

• Prior experience in managing complex vehicle damage claims and total loss settlements is preferred.

• Experience in training, mentoring, or assisting less experienced team members is preferred.

• Familiarity with specialty and non-standard auto insurance environments is preferred.

🏝️ Benefits

• Equal Opportunity Employer dedicated to maintaining an inclusive workplace.

• Reasonable accommodations available for qualified individuals with disabilities and sincerely held religious beliefs and practices.

• Fair chance, ban-the-box, and criminal history considerations in line with applicable laws.