Matching Operations Coordinator

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Serve as the key communication liaison between talent engaged in client projects and internal Toptal stakeholders.

• Manage communications independently across various channels to facilitate smooth interactions and information exchange.

• Regularly follow up with talent on designated accounts to assess project progress.

• Identify and explore opportunities for up-selling and cross-selling.

• Proactively mitigate disputes and relay relevant updates to stakeholders.

• Oversee and perform tasks related to assigned accounts to ensure efficient operations and job performance.

• Maintain timely and proactive communication with the team via Slack or Zoom during specified working hours.

• Organize and revise process guidelines for team reference.

• Assist in the onboarding process for new team members.

• Provide support for ad-hoc strategic projects as required.

• Complete the onboarding process, familiarize yourself with Toptal’s culture, tools, processes, reporting mechanisms, and platform.

• Transition from executing supported tasks to independently managing assigned-account tasks.

• Contribute to strategic initiatives using discretion and independent judgment.

• Become a vital part of the Matching team's success and a subject matter expert in the role.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• 2-3+ years of experience in coordination, operations support, or customer support roles.

• Exceptional written and verbal communication skills along with stakeholder management abilities.

• Strong organizational skills and meticulous attention to detail.

• Self-motivated individual capable of managing workflow, tasks, and assigned accounts effectively.

• Ability to work independently at a high professional level with minimal supervision.

• Expertise in following processes and making decisions in accordance with established guidelines.

• Adaptability and a quick learning curve in response to change.

• Willingness to collaborate, share knowledge, and learn from colleagues.

• Proficient in Google Sheets and Google Docs for data processing and presentation.

• Experience in analyzing operational data, recognizing trends, and converting data into actionable insights is a plus.

• Proactively seek opportunities for ongoing process enhancements and improved efficiency.

• Project management experience or a technical background is a plus.

• Capacity to thrive in a fast-paced, rapidly evolving company while managing diverse challenges, deadlines, and contacts.

• Must be an outstanding individual contributor.

• Resumes and communications must be submitted in English.

• No visa sponsorship or assistance is available.

🏝️ Benefits

• Fully remote work arrangement

• Support structure fostering innovation, social interaction, and enjoyment