Marketplaces Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement project management best practices to enhance the Marketplaces program, which includes ServiceChannel Managed, Network Optimization, and various strategic accounts.

• Collaborate across departments such as Sales, Implementation, Facility Services, Strategic Sourcing, Provider Development, and Operations to ensure project deliverables meet customer expectations.

• Gather and analyze essential customer data to facilitate effective program execution.

• Assist in compliance and legal configuration processes by recognizing contractual or operational details.

• Examine customer information and suggest strategies for provider, system, or trade optimization.

• Engage in and document customer and implementation meetings, fostering trusted relationships and gathering insights to identify the best-fit providers.

• Keep precise project tracking, databases, and reports to oversee milestones and assess success across implementation, sourcing, and onboarding.

• Monitor and report on customer health, status, and progress towards team objectives.

• Compile and disseminate client insights among internal stakeholders to promote alignment.

• Prepare and deliver data and recommendations to both clients and internal teams.

• Identify gaps in provider coverage and work with sourcing and operations to fulfill requirements for new locations or trades.

• Manage detailed issue lists and conduct trade consultations to enhance service delivery and improve customer experience.

• Oversee and complete additional projects that positively affect Marketplaces, Operations, and other cross-functional teams.

• Utilize data insights to identify trends, assess impact, and propose process enhancements.

⛳️ Requirements

• A minimum of 3 years of project management experience.

• Demonstrated capability to manage complex programs with changing priorities.

• Strong analytical and problem-solving abilities.

• Outstanding professionalism, communication, and conflict resolution skills.

• Proficient in influencing stakeholders and driving decisions through effective and persuasive communication.

• Expertise in negotiation and fostering productive relationships.

• Ability to handle multiple priorities in a dynamic environment with keen attention to detail and quality.

• Bachelor’s degree in Business, Supply Chain Management, or a related field.

• Proficient in Microsoft Office Suite, including advanced skills in Excel.

• Facilities management experience is strongly preferred.

• Experience with ServiceChannel software or comparable CMMS solutions.

• Strong skills in data analysis.

• Detail-oriented, adaptable, and solution-focused mindset.

• Highly motivated self-starter with a collaborative and positive team spirit.

• Creative thinker with a commitment to continuous improvement.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• LTD insurance

• HSA

• 401(k) retirement plan

• Equal opportunity employer

• Reasonable accommodations for applicants with disabilities