Marketplace Operations Analyst, B2B SaaS

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of operational health, listing accuracy, and catalog completeness across the Mirantis Webstore, AWS Marketplace, and Azure Marketplace.

• Oversee product onboarding, updates, and deprecations, managing aspects such as pricing, SKUs, license entitlements, descriptions, and media assets.

• Administer AWS and Azure enterprise B2B Private Offer workflows from start to finish, including the post-sale handoff to Customer Success.

• Collaborate with AWS and Azure partner teams regarding listing certifications, SaaS metering integrations, and marketplace co-sell requirements.

• Maintain a central Jira operational tracker for digital commerce initiatives, integrations, and process enhancements.

• Lead sprint planning, asynchronous standups, delivery schedules, RAID logs, decision records, and stakeholder communications.

• Organize UAT, compile results, and take responsibility for release approvals.

• Identify repetitive operational processes and spearhead AI-first automation initiatives using tools like Claude Enterprise.

• Gather, document, and validate functional requirements for digital commerce projects.

• Create BRDs, user stories with acceptance criteria, process maps, and data flow diagrams for Engineering and QA teams.

• Map data flows between the Webstore, NetSuite ERP, and AWS/Azure Metering APIs.

• Act as an internal Subject Matter Expert (SME) on AWS/Azure Marketplace mechanics, metering APIs, SaaS contract billing, and private offer structures.

• Provide weekly and monthly status reports to Business Applications leadership, Finance, and Sales teams.

• Develop and sustain dashboards that track marketplace GMV, private offer turnaround times, fulfillment SLAs, and entitlement activation rates.

• Collaborate with Finance on order reconciliation, entitlement provisioning, and data requirements for period-end closings.

• Work with Sales on marketplace deal analytics and fulfillment visibility.

• Document and update SOPs for listing modifications, promotional setups, refund processes, and license provisioning.

⛳️ Requirements

• A minimum of 2 years of experience in business analysis, systems analysis, or operations roles related to B2B SaaS, cloud infrastructure, or digital sales channels.

• Practical experience with managing AWS Marketplace or Azure Marketplace, specifically in listing administration, B2B private offers, SaaS contracts, or metering APIs.

• Proficient in using Jira for agile sprint/task management and Confluence for technical documentation and SOPs.

• Strong hands-on experience with BI and data warehousing tools like Looker, Tableau, Snowflake, or similar, to independently create and maintain operational dashboards.

• Excellent written communication skills with the capability to independently produce BRDs, SOPs, status reports, and stakeholder updates in a timely manner.

• Ability to thrive in a fully remote, async-first environment that spans global time zones.

• Familiarity with enterprise subscription billing platforms, payment gateways like Stripe, or B2B webstore engines.

• Experience with ERP or financial systems such as NetSuite in the context of order management or reporting.

• Background in QA or UAT coordination, including developing test cases, managing testing cycles, and facilitating sign-offs.

• Exposure to AI tools, large language models (LLMs), prompt engineering, or no-code integrations for workflow automation.

• General understanding of cloud infrastructure, Kubernetes, or categories of containerized software products.

🏝️ Benefits

• Opportunities for professional development and training.

• Participation in conferences and working groups.

• Team outings, happy hours, hackathons, and tech talks.

• Competitive compensation package complemented by an excellent benefits plan.

• Flexible remote work arrangement.

• Async-first working environment across global time zones.