Marketing Coordinator, Ecommerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the online menus in Dutchie POS and Dutchie Ecommerce for various locations.

• Conduct audits on menus using POS and inventory data to identify and rectify discrepancies, including missing products, duplicates, and inaccurate information.

• Manage updates to product listings, accessory listings, and the setup of new products.

• Ensure menu standards are upheld for naming conventions, categorization, and images.

• Review and revise product and strain descriptions to comply with state advertising and cannabis regulations.

• Create and maintain checklists for menu maintenance and process documentation.

• Intake, prioritize, and monitor store requests and customer complaints regarding the web experience.

• Escalate complicated site bugs, complaints, and menu issues to senior marketing personnel.

• Initiate and manage support tickets with ecommerce and web service providers from inception to resolution.

• Submit bug reports that include reproduction steps, screenshots, and expected outcomes; verify fixes once released.

• Keep ticket logs updated with status, owner, and resolution details.

• Assist with scheduled quality assurance for desktop and mobile websites and ecommerce menus.

• Cross-train on Jane Ecommerce and provide backup for Jane menu maintenance tasks.

• Aid in the setup and monitoring of GA4 and Google Search Console.

• Support website content updates, ecommerce analysis, and the Terpli tool as trained.

• Provide coverage during vacations and manage escalations as required.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• 1 to 3 years of experience in the cannabis industry, including roles in inventory management, menu or ecommerce support, or cannabis retail operations.

• Proficiency in data entry, platform support, or compliance is necessary.

• Experience with Dutchie POS is highly preferred.

• Familiarity with maintaining a product catalog, menu, or inventory data is advantageous.

• Ability to learn new software quickly is essential.

• Proficient in Excel or Google Sheets for conducting menu audits and managing product lists, including sorting, filtering, and comparisons.

• Strong written communication and proofreading skills are required for editing product descriptions.

• Capability to document website and menu issues clearly, including reproduction steps and screenshots.

• Familiarity with Asana or similar project management tools is a plus.

• Must be 21 years of age or older.

• Must pass a background check as per applicable state cannabis regulations.

• Must obtain and maintain state cannabis agent registration or badging if required for the position.

• Availability for occasional weekend or after-hours support as necessary.

• Highly detail-oriented, methodical, organized, and able to prioritize multiple requests while escalating issues appropriately.

🏝️ Benefits

• Minimal travel required, as needed (expenses covered).

• Training will be provided for Dutchie Ecommerce and Jane.

• Full-Time, remote work arrangement available.