Digital Experience Lead – Pensions

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and cultivate teams in Digital Implementation, Customer Experience, and Design.

• Foster a high-performance culture emphasizing collaboration, innovation, and accountability.

• Oversee team capability, capacity, utilization, and professional development.

• Take charge of governance, delivery standards, and portfolio performance.

• Ensure projects adhere to predefined scope, quality, budget, and timelines.

• Manage implementation roadmaps, risks, dependencies, and continuous enhancement.

• Advocate for user-centered design, accessibility, and research-driven decision-making.

• Assist in the development and advancement of digital propositions, services, and customer journeys.

• Leverage insights, analytics, and customer feedback to enhance engagement and adoption.

• Provide guidance to clients on digital experience, engagement, and service enhancement.

• Facilitate workshops, discovery sessions, demonstrations, and governance forums.

• Deliver digital consulting services and supervise implementation from initial mobilization to benefit realization.

• Establish trusted relationships with clients and act as the primary escalation point for digital delivery issues.

• Manage utilization, resource planning, and delivery budgets effectively.

• Contribute subject matter expertise and delivery insights to support bids and proposals.

• Ensure services are delivered efficiently to achieve client and business objectives.

⛳️ Requirements

• Candidates must have resided in the UK for the past 5 years due to the requirement for additional security clearance.

• Digital experience within the financial services or regulated sector, preferably in pensions.

• Proven experience in understanding online experiences and consulting on, overseeing the development, delivery, and implementation of digital products.

• Excellent communication and negotiation abilities.

• Capability to articulate information to stakeholders and convey both current and future visions.

• Proficient in appropriately challenging differing viewpoints and working towards consensus.

• Strong ability to collaborate with and influence broader teams.

• Skilled in promoting customer-centric delivery and constructively challenging when necessary.

🏝️ Benefits

• 23 days of holiday, increasing to 27 days, with the option to purchase additional leave.

• Company-matched pension scheme.

• Life insurance coverage.

• Cycle2work program.

• 15 weeks of fully paid maternity leave.

• Fully paid adoption and shared parental leave.

• Two weeks of paternity pay.

• Voluntary benefits including discounts on retail, social activities, health and wellbeing, travel, and technology.

• Paid day off for volunteering with charity partners or a cause of your choice.

• Access to Employee Network Groups.

• Inclusive and barrier-free recruitment process and workplace environment.

• Access to Work support for candidates with a physical or mental health condition or disability.