eCommerce Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take ownership of the performance and expansion of a portfolio of active client online stores.

• Monitor store performance, analyze data, determine effective strategies, and offer recommendations to enhance customer experience and drive business growth.

• Collaborate with account managers, web content creators, and technical support teams to advance approved initiatives, track commitments, highlight obstacles, and escalate risks.

• Manage promotions and launches from setup to launch, evaluate results, assess impact, and document lessons learned.

• Supervise performance and growth strategies for designated eCommerce stores.

• Develop, maintain, and review analytics dashboards that track traffic, conversion rates, revenue, average order value, search behavior, and user engagement.

• Detect trends, friction points, opportunities, risks, and anomalies.

• Analyze site feedback and user experience data to identify usability problems, broken paths, and confusing journeys.

• Provide data-driven recommendations for content, merchandising, navigation, promotions, and user experience improvements.

• Articulate each store's performance narrative, detailing what occurred, reasons behind it, customer implications, and subsequent actions.

• Facilitate client meetings and handle incoming webstore requests, define standard or custom solutions, and clarify scope, effort, and timelines.

• Oversee the process from intake to completion, ensuring team engagement, build, quality assurance, launch, progress tracking, and follow-through.

• Compile performance summaries, insights, visuals, and recommendations for quarterly business reviews (QBRs).

• Share insights and successful strategies throughout the portfolio and with colleagues.

• Align focus, cadence, and reporting according to each client's tier and priority level.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in eCommerce, digital analytics, account management, or a related field involving online stores or digital programs.

• Strong analytical skills and proficiency with analytics platforms such as Google Analytics (GA4).

• Capability to transform data into clear, actionable insights and performance narratives.

• Experience in making and prioritizing recommendations to enhance conversion rates, user experience, and revenue, including conversion rate optimization (CRO).

• Understanding of eCommerce principles, including merchandising, promotions, navigation, search, and the online customer journey.

• Ability to define requests into solutions, differentiate between standard offerings and custom work, and coordinate delivery through QA and launch phases.

• Strong grasp of customer experience, design, content, and site interactions.

• Competence in independently managing a portfolio, maintaining organization across multiple accounts, and meeting deadlines with minimal supervision.

• Resourceful and proactive, demonstrating sound judgment in prioritization and escalation.

• Exceptional written and verbal communication skills, with confidence in client-facing discussions.

• Ability to convey performance and recommendations to non-technical audiences.

• Capacity to collaborate with cross-functional teams and ensure accountability for follow-through.

• Familiarity with quarterly business reviews (QBRs) or client reporting is advantageous.

• Knowledge of site feedback or user experience tools and basic SEO concepts is a plus.

• Highly detail-oriented and organized, able to manage multiple priorities and deadlines effectively.

• Ability to work independently with minimal supervision and collaboratively within a cross-functional team.

• Capability to perform under pressure and meet deadlines; occasional overtime may be necessary for launches or critical issues.

• Bachelor’s degree in marketing, business, information technology, analytics, or a related field, or an equivalent combination of education and experience.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Voluntary Benefits

• 401(k) Retirement Savings Plan

• Health Savings Accounts (HSA)

• Flexible Spending Accounts (FSA)

• Opportunities for career advancement and internal promotions

• Learning from industry leaders

• Leadership experiences

• Recognition awards that can be converted into gift cards, trips, concerts, and merchandise

• Reasonable accommodations for individuals with disabilities