Market Research Associate, Dutch Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Perform recruitment activities for projects in the Netherlands, Belgium, and other designated QQFS markets

• Reach out to M3 Global Research panelists via phone and engage in cold calling to recruit participants

• Arrange interviews

• Plan, coordinate, and execute panel recruitment strategies to optimize internal resources, minimize outsourcing expenses, and successfully deliver projects

• Provide updates on project management regarding completed tasks, progress, results, and action plans

• Raise concerns about projects when recruitment progress deviates from expectations

• Ensure that outsourcing targets are met for designated markets

• Achieve monthly panel registration goals

• Contact new registrants to verify and update their email addresses

• Reach out to users to reactivate accounts

• Implement panel-building initiatives for the assigned markets

• Assist M3 Global Research members through phone, email, and support tickets

• Investigate, troubleshoot, and resolve inquiries and complaints across various systems

• Collaborate with Project Management to address project-specific member and respondent issues

• Manage respondent inquiries in accordance with company policy and resolution timelines

• Develop and sustain strong relationships with panel members

• Report and address potential issues with internal and external systems and processes

• Investigate fraudulent respondents and adhere to M3 data quality procedures

• Complete verification for newly registered members

• Conduct link testing for online market research projects and qualitative online screeners

⛳️ Requirements

• Proficiency in both Dutch and English

• Strong verbal and written communication skills with diverse audiences

• Competent PC skills, including proficiency in Microsoft Office, Internet, Social Media, email, and tools necessary for assigned responsibilities

• Detail-oriented with exceptional analytical and investigative abilities

• Capability to ask insightful questions, respond accurately and effectively, ensuring that audiences feel supported

• CV must be submitted in English

🏝️ Benefits

• Employees have the option to work remotely

• Full-time employment opportunity

• Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET), Monday - Friday