Client Insights Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as the platform specialist within the Client Success team.

• Take ownership of campaign setup and performance analysis.

• Assess key metrics to identify and implement optimization opportunities.

• Design, execute, and analyze A/B tests.

• Clearly present findings to internal teams and clients.

• Assist Client Success Managers by resolving operational challenges and escalating issues when necessary.

• Keep precise client performance documentation in Salesforce, Tableau, and HelpJuice.

• Contribute to both internal and external performance reporting.

• Collaborate with Production on campaign setup, testing, and performance validation.

• Enhance processes and document best practices as the team expands.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 2–4 years of experience in analytics, campaign management, or a client-facing operations position.

• Proficient in Salesforce, Tableau, and data analysis tools.

• Strong analytical abilities, capable of transforming data into actionable insights for non-technical audiences.

• Exceptional written and verbal communication skills.

• Excellent organizational skills and attention to detail, with the capacity to manage multiple projects simultaneously.

• Ability to work independently and take responsibility in a fully remote setting.

• Experience in designing and interpreting A/B or multivariate tests (preferred).

• Familiarity with knowledge-base tools such as HelpJuice (preferred).

🏝️ Benefits

• Fully remote work environment.