Market Research Associate, Dutch Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Carry out recruitment activities for projects located in the Netherlands, Belgium, and other designated markets.

• Reach out to M3 Global Research panelists via phone and perform cold calling to enlist respondents.

• Arrange interviews.

• Strategize, coordinate, and execute panel recruitment solutions.

• Optimize internal resources to minimize outsourcing expenses.

• Provide updates on project progress, completed work, results, and future action plans.

• Notify the senior manager regarding projects that are at risk of delays.

• Meet outsourcing goals for designated markets.

• Conduct calls to new registrants to verify and update email addresses.

• Reach out to users to reactivate accounts.

• Implement initiatives for panel building.

• Assist M3 Global Research members through phone, email, and support tickets.

• Investigate, troubleshoot, and resolve inquiries and complaints from members across various systems.

• Collaborate with Project Management to address project-specific respondent challenges.

• Manage respondent inquiries in alignment with company policies and resolution timelines.

• Establish and nurture strong relationships with panel members.

• Report and address issues related to internal and external systems and processes.

• Investigate fraudulent respondents and take necessary actions in accordance with M3 data quality procedures.

• Complete verification processes for newly registered members.

• Test links for online market research projects and qualitative online screeners.

⛳️ Requirements

• Proficiency in both Dutch and English.

• Strong verbal and written communication skills with a diverse range of audiences.

• Competent in PC skills, including Microsoft Office applications, Internet usage, social media, email, and other necessary tools relevant to assigned duties.

• Detail-oriented with exceptional analytical and investigative abilities.

• Capable of asking insightful questions, responding effectively and accurately, and ensuring that audiences feel supported.

• CV must be provided in English.

🏝️ Benefits

• Option to work remotely.

• Shift rotation schedule.

• Monday to Friday working schedule.