Market Research Associate, Dutch Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Carry out recruitment activities for projects across global regions and designated QQFS markets

• Reach out to M3 Global Research panelists via phone and conduct cold calls to enlist respondents

• Arrange interviews

• Strategize, coordinate, and execute panel recruitment solutions to optimize internal resources and minimize outsourcing expenses

• Deliver project updates regarding completed tasks, progress, outcomes, and future action plans

• Elevate projects to the senior manager if recruitment efforts are not progressing as planned

• Achieve outsourcing objectives for the designated markets

• Attain monthly registration goals for the Scandinavia region and other assigned markets

• Implement panel-building strategies

• Contact new registrants to verify and refresh email addresses

• Reactivate user accounts

• Investigate, troubleshoot, and resolve inquiries and complaints across various systems

• Address project-specific challenges in collaboration with the Project Management team

• Manage respondent inquiries in alignment with company policies and resolution timelines

• Assist with communication procedures, guidelines, and enhancements to the Support Ticket System

• Develop and sustain relationships with panel members through professional communication across multiple channels

• Provide assistance to M3 Global Research members via phone, email, and support tickets

• Work in conjunction with the global Panel team to address internal and external system and process challenges

• Investigate fraudulent respondents and take necessary actions following M3 data quality protocols

• Validate newly registered members

• Conduct link testing for online market research projects and overlays for qualitative online screeners

⛳️ Requirements

• Proficiency in both Dutch and English

• Strong verbal and written communication skills, capable of engaging diverse audiences

• Competent PC skills, including proficiency in Microsoft Office applications, Internet, social media, email, and tools relevant to assigned responsibilities

• Detail-oriented with outstanding analytical and investigative abilities

• Capability to ask insightful questions, respond accurately and effectively, ensuring audiences feel supported

• Resume must be submitted in English

🏝️ Benefits

• Option for remote work

• Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET), Monday to Friday